Danial Collyer, we’re making Refunded Returns better and updating our legal agreements

Updates effective 29 March 2017 View Online We're updating our legal agreements. Hi Danial Collyer, It's important to us that we keep our legal agreements simple, transparent and easy to understand. For that reason on the 29th March 2017 we'll be updating our User Agreement including the Buyer and Seller Protection Policies, Combined Financial Services Guide and Product Disclosure Statement, Privacy Policy and Refunded Returns Service General Conditions of Use. Some of the changes are outlined below, for more details visit our Policy Updates page. Changes to Refunded Returns Refunded Returns can give you a refund on return shipping costs for eligible purchases. If you haven't already done so, you can opt in for this free service at PayPal.com.au/Returns or in your PayPal account. If you're already enjoying Refunded Returns, here are the changes that we'll be making soon: You're now eligible for up to 8 refunds per calendar year, rather than per anniversary of the date you first activated the service. We've increased the time limit to submit your refund request from 14 to 30 days from the date you shipped the item back to the seller. We've increased the time limit to submit your supporting documents from 7 to 14 days from the date of your request. Have a question about these changes? Get in touch To ensure that you are able to receive our emails, please add @mail.paypal.com to your safe senders list. For more information, please click here. How do I know this is not a fake email? Emails from PayPal will always address you by your first name and last name. Fake or 'phishing' emails tend to have generic greetings such as "Dear PayPal member". If unsure, forward the suspicious email to phishing@paypal.com.au and we'll let you know if it's really coming from us or not. Read more about Fake Emails Check your account regularly and contact us if you notice anything unusual. Your liability for losses from unauthorised transactions is determined by the ePayments Code. Learn more about staying safe online. Copyright © 1999‐2017 PayPal, Inc. All rights reserved. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. Any information provided is general advice only and does not take into account your objectives, financial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring or using the service. Please do not reply to this email. We are unable to respond to enquiries sent to this address. For answers to your questions, please contact us.